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Buying a Used Subaru – Resource Guide

Subaru Customer Service

1-800-SUBARU3 (1-800-782-2783)

Monday through Thursday
8:00 a.m. – 8:00 p.m. (EST)
10:30 a.m. – 5:00 p.m. (EST)
8:30 a.m. – 5:00 p.m. (EST)

Written correspondence can be sent to:

Subaru of America, Inc.
One Subaru Drive
P.O. Box 9103
Camden, NJ 08101
Attn: Customer Advocacy Department

Subaru Owner’s Portal

Third-party Resources

Subaru Window Sticker Look Up**Used to look up the standard and optional features on a particular vehicle
** Referred to as the Maroney Label or MSRP Window sticker
** Need last 8 digits from the VIN
** Only available to fairly modern vehicles

VINDECODERZ ** Identify recalls, complaints and problems for VIN pattern
** Need a complete VIN

NHTSA VIN decoder** Identify standard and optional features
** Not always accurate if features are part of the option package (i.e. Premium + option package 12, etc.)
** Fairly accurate if the features are part of the trim (i.e. Limited)

NICB VIN check** Operated by auto insurance consortium called National Insurance Crime Bureau
** Check to see if the car’s title is clean or branded (i.e. salvage, re-built, etc.)


DO NOT use

WithCLUTCH** Captures email then tells you “due to popular demand, this label only available through their paid ($5) service”
** Then you get a crap ton of junk emails